Mom: I’m having a problem with my laptop.
Me: What’s wrong?
Mom: Something with the keyboard.
Me: Can you be more specific?
Mom: The B and I keys don’t work.
Me: They don’t work?
Mom: No, nothing happens when I hit the keys.
Me: Have you just not used it?
Mom: I do.  I just, work around it.

How do you work around missing two very useful keys?  I checked emails from my mother over the past few days and they contained the letters B and I.  When she brought the laptop over later that day, she indeed did not have a functional B or I key.  Go, mom.